FAQ

Frequently Asked Questions (FAQ)

1. What products do you offer?

We sell authentic Scottish artisan products, including handcrafted wands, magical accessories, and themed collectibles.

2. Where are you located?

Our US distribution center is at 123 Maple Avenue, Suite 4B, Los Angeles, CA 90017, United States.

3. Do you ship internationally?

Yes, we ship worldwide from our US facility. Shipping options and costs vary by destination.

4. How long does delivery take?

United States: 5–10 business days

Canada & UK: 7–14 business days

Other international: 10–20 business days

5. How can I track my order?

Once your order ships, you will receive a confirmation email with a tracking number. Use it on the carrier’s website to monitor delivery.

6. What is your return policy?

Unopened, unused items can be returned within 30 days of delivery. For details, see our Refund Policy.

7. How do I request a refund or return?

Email support@highlandmagicshop.com with your order number and reason for return. You’ll receive an RMA number and instructions.

8. Can I exchange an item?

We do not offer direct exchanges. Please return your original purchase for a refund and place a new order for the item you want.

9. What payment methods do you accept?

We accept Visa, MasterCard, American Express, Discover, and PayPal.

10. Is my payment information secure?

Yes. Payments are processed securely by third-party processors. We do not store full card details.

11. Do you offer gift wrapping?

Gift wrapping is available at checkout for a small additional fee. Include a personalized message in the order notes.

12. How can I contact customer support?

Email: contact@highlandwandery.com

WhatsApp: +447429732046

Address: 123 Maple Avenue, Suite 4B, Los Angeles, CA 90017, United States

13. Do you offer wholesale or bulk purchasing?

Yes, we offer wholesale pricing for bulk orders. Email contact@highlandwandery.com for details and pricing.

14. Where can I find your privacy policy and terms?

Our Privacy Policy and Terms and Conditions are linked in the footer of every page on our website.

15. How can I stay updated on new products and promotions?

Subscribe to our newsletter at the bottom of our website or follow us on Pinterest and Instagram